FAQ
Frequently Asked Questions
Questions About Registration and Verification
1. How can I register in the Synster app?
To register in the Synster app, follow these steps:
1. Download the Synster app from your app store.
2. Launch the app and tap the “Register” button.
3. Complete the registration form by providing the required information.
4. Verify your account through the provided verification option.
2. How does the verification process work for users?
To use the Synster app safely and securely, you need to complete identity verification by entering a code sent via SMS or email. Additionally, all users are required to undergo a background check, which involves a small fee. This process ensures a secure and reliable experience for legitimate users only
3. What should I do if I encounter issues during registration?
If you encounter issues during registration, we recommend contacting our customer support for assistance. Our support team will be happy to help you resolve any problems or answer your questions.
Questions About Help Requests:
1. How can I create a help request within the Synster app?
To create a help request, follow these steps:
1. On the app's main screen, tap *Ask For Help*.
2. On the next screen, specify whether you need immediate help or an appointment.
3. Briefly describe what you need using the dedicated menu.
4. Set the price.
5. Finally, tap *Share Task* to publish your help request.
2. What details should I include in my help request?
It’s advisable to include information like a detailed description of the request, specify if it’s an appointment or immediate help, choose whether to allow price negotiation, and decide whether to enable the “waiting list” option. Providing clear details will help providers better understand your needs and respond appropriately.
3. What is the difference between "time to arrive" and "appointment"?
“Time to arrive” means that a person accepting the request will arrive as soon as possible. The user seeking help can monitor the assistant’s real-time location and see an approximate arrival time.
“On appointment,” on the other hand, allows you to select a specific date and time to receive the help you need. Appointment details can be automatically saved on your device with in-app permission, allowing for more precise planning.
4. How does the "waiting list" option work?
The “waiting list” option is for users requesting help, ensuring that their request will be fulfilled in case the primary helper cancels. When a help requester creates and launches their request, they can activate the “waiting list” option. This allows other users looking to earn to book and remain on standby for a limited time. If the primary helper cancels, the first person on the waiting list is informed that they can take on the job initially assigned to the person who canceled, allowing the help requester to receive assistance even in unforeseen circumstances.
5. How can I accept a help request?
From the main screen, tap “Earn.” Next, the in-app map will open with icons representing help requests in your area. Select an icon, and a screen with details about the type of help requested will appear. Once you’ve reviewed the details and are ready to accept the offer, tap the “Accept” button.
6. How do I see information about the help requester?
When you tap on the icons representing help requests on in-app maps, you will automatically see information about the requester. In particular, you can view reviews left both as a requester and as a helper, providing you with a comprehensive view of the requester’s experience in the app.
7. Can I negotiate the price of a help request?
Yes, you can negotiate the price with the requester. Here’s how it works: if you are the user seeking to earn, you can tap the scale symbol on the help request screen. You can then tap this symbol and enter a counteroffer
8. How does payment work between the requester and provider?
Payment works as follows: when the help session between two users is concluded, both users confirm it through the app. Subsequently, a QR code is generated on the provider’s phone. The help requester scans this QR code with their phone, which generates a payment confirmation screen. Before making the payment, the help requester has the option to leave an additional tip.
Questions About Mutual Reviews:
1. How do I leave a review as a help requester or provider?
To leave a review, after completing the payment, the application will prompt you to leave a review for both the user who requested help and the user who provided help. Reviews are essential for evaluating the experience and quality of service. If you wish, you also have the option to share your experience through major social networks.
2. What is the importance of reviews in the Synster app?
Reviews are important because they contribute to ensuring a high-quality user experience in the Synster app. Reviews allow users to share their experiences and rate the services provided by other users. This feedback helps build a trusted community within the Synster app where users can make informed choices based on the experiences of others. Reviews are an essential tool for improving the overall quality of service in the app.
3. How do reviews and ratings contribute within the Synster app?
Reviews and ratings play a vital role within the Synster app in several ways:
Reliability Assessment:
Previous reviews and ratings left by other users provide valuable information about the reliability and behavior of the users you intend to interact with. Reading these reviews carefully gives you a clearer understanding of what to expect from a particular user.
Constructive Feedback:
Reviews offer an opportunity to receive constructive feedback from other users. This feedback can help you improve your services and provide a better experience to other users.
Encouragement of Responsible Behavior:
Reviews and ratings encourage users to maintain responsible behavior and uphold the agreements made. Knowing that your actions will be evaluated can serve as an incentive to ensure that interactions and exchanges occur positively.
Informed Selection:
By reading previous reviews and ratings of a user, you can make informed decisions about who to choose for an interaction. This allows you to select users who have demonstrated reliability and responsible behavior in the past.
Building a Reputation:
Receiving positive ratings and favorable reviews helps you build a positive reputation within the Synster app. This reputation can be an advantage when other users consider whether to interact with you.
Questions About Usage Restriction Policy
1. What happens if I cancel interactions too frequently?
If you frequently cancel scheduled interactions, it can inconvenience users seeking help and undermine the experience within the Synster app. Consequently, we may take disciplinary actions against users who regularly cancel scheduled interactions. These actions may include limitations on account features, temporary or permanent account suspension, or even removal from the Synster app, depending on the app’s policies and the severity of the abuse. It’s important to use the Synster app responsibly and adhere to the established rules to ensure a positive and reliable community.
Questions About SSN Verification
1. Why do I need to provide my SSN?
Your Social Security Number (SSN) is required for:
Tax compliance: Since you will earn money through our app, we are required to comply with federal and local tax regulations.
Payment security: We ensure that your earnings are transferred securely to your account.
Identity verification:
We prevent fraud and ensure that only real individuals can access the service.
2. How do you protect my data?
The security of your data is our top priority. We implement the following measures:
Advanced encryption: All the information you provide, including your SSN, is encrypted to prevent unauthorized access.
Regulatory compliance: We adhere to data protection laws such as GDPR and CCPA.
Restricted access:
Only authorized personnel and automated systems can access your data for legitimate purposes.
3. How will my SSN be used?
Your SSN will only be used for:
1. Verifying your identity with our authorized verification partners.
2. Issuing necessary tax documentation, such as the 1099 form (if applicable).
3. Preventing fraudulent activity.
We will never share your SSN with unauthorized third parties.
4. What happens if I don’t want to provide my SSN?
We understand your concerns, but unfortunately, we cannot complete the registration process without this information. Your SSN is essential to ensure compliance with regulations and to protect both you and our platform.
5. Who can I contact for further questions?
If you have any questions or concerns, please contact our support team:
Email: support@synsterplatform.com
6. Can I switch from the quarterly plan to the annual plan?
Yes, you can switch at any time directly from the app. If you choose to upgrade to the annual plan before the end of your quarterly subscription period, the cost of the new plan will be adjusted by deducting the amount you’ve already paid. This way, you’ll only pay the difference for the annual plan.
7. What does your subscription include?
With your Synster subscription, you can maximize the platform's features to simplify your life and earn extra income:
- Post help requests: Quickly find someone to assist you by setting up details, schedules, and preferences.
- Accept tasks and earn: Explore opportunities in your area and start earning by completing tasks.
- Exclusive access to premium features: Tools like the active waitlist, price negotiation, and appointment management.
- Regular background checks: Ensuring a safe environment for all platform users.
- Profile verification: Every user is vetted for transparency and trustworthiness.
- Constant updates: Enjoy new features and improvements to enhance your experience.
Questions About Subscription Plan
1. Can I switch from the quarterly plan to the annual plan?
Yes, you can switch at any time directly from the app. If you choose to upgrade to the annual plan before the end of your quarterly subscription period, the cost of the new plan will be adjusted by deducting the amount you’ve already paid. This way, you’ll only pay the difference for the annual plan.
2. What does your subscription include?
With your Synster subscription, you can maximize the platform's features to simplify your life and earn extra income:
- Post help requests: Quickly find someone to assist you by setting up details, schedules, and preferences.
- Accept tasks and earn: Explore opportunities in your area and start earning by completing tasks.
- Exclusive access to premium features: Tools like the active waitlist, price negotiation, and appointment management.
- Regular background checks: Ensuring a safe environment for all platform users.
- Profile verification: Every user is vetted for transparency and trustworthiness.
- Constant updates: Enjoy new features and improvements to enhance your experience.