FAQ
Frequently Asked Questions
Questions About Registration and Verification
1. How can I register in the Synster app?
To register in the Synster app, follow these steps:
1. Download the Synster app from your app store.
2. Launch the app and tap the “Register” button.
3. Complete the registration form by providing the required information.
4. Verify your account through the provided verification option.
2. How does the verification process work for users?
The verification process involves confirming your identity by sending a verification code via SMS or email. To complete the verification process, you will need to enter the code received into the designated field in the app. This process ensures that only legitimate users can safely use the Synster app.
3. What should I do if I encounter issues during registration?
If you encounter issues during registration, we recommend contacting our customer support for assistance. Our support team will be happy to help you resolve any problems or answer your questions.
Questions About Help Requests:
1. How can I create a help request within the Synster app?
To create a help request, follow these steps:
1. In the app’s main screen, tap “Help”.
2. On the next screen, briefly describe what you need.
3. Specify if it’s immediate help or by appointment.
4. Set the price.
5. Finally, tap “Launch your request” to publish your help request.
2. What details should I include in my help request?
It’s advisable to include information like a detailed description of the request, specify if it’s an appointment or immediate help, choose whether to allow price negotiation, and decide whether to enable the “waiting list” option. Providing clear details will help providers better understand your needs and respond appropriately.
3. What is the difference between "time to arrive" and "appointment"?
“Time to arrive” means that a person accepting the request will arrive as soon as possible. The user seeking help can monitor the assistant’s real-time location and see an approximate arrival time.
“On appointment,” on the other hand, allows you to select a specific date and time to receive the help you need. Appointment details can be automatically saved on your device with in-app permission, allowing for more precise planning.
4. How does the "waiting list" option work?
The “waiting list” option is for users requesting help, ensuring that their request will be fulfilled in case the primary helper cancels. When a help requester creates and launches their request, they can activate the “waiting list” option. This allows other users looking to earn to book and remain on standby for a limited time. If the primary helper cancels, the first person on the waiting list is informed that they can take on the job initially assigned to the person who canceled, allowing the help requester to receive assistance even in unforeseen circumstances.
5. How can I accept a help request?
From the main screen, tap “Earn.” Next, the in-app map will open with icons representing help requests in your area. Select an icon, and a screen with details about the type of help requested will appear. Once you’ve reviewed the details and are ready to accept the offer, tap the “Accept” button.
6. How do I see information about the help requester?
When you tap on the icons representing help requests on in-app maps, you will automatically see information about the requester. In particular, you can view reviews left both as a requester and as a helper, providing you with a comprehensive view of the requester’s experience in the app.
7. Can I negotiate the price of a help request?
Yes, you can negotiate the price with the requester. All users can negotiate the price, provided that the negotiation option is enabled in the help request. Here’s how it works: if the user seeking help has enabled the negotiation option, you will see the scale symbol. You can tap on this symbol and enter your counteroffer. Your counteroffer will then be communicated to the help requester, who can choose to accept it, reject it, or make a further counteroffer. Negotiations end when the help requester accepts an offer or rejects the counteroffer. The user seeking to earn extra income can decide whether to accept or reject the final offer.
8. How does payment work between the requester and provider?
Payment works as follows: when the help session between two users is concluded, both users confirm it through the app. Subsequently, a QR code is generated on the provider’s phone. The help requester scans this QR code with their phone, which generates a payment confirmation screen. Before making the payment, the help requester has the option to leave an additional tip.
Questions About Mutual Reviews:
1. How do I leave a review as a help requester or provider?
To leave a review, after completing the payment, the application will prompt you to leave a review for both the user who requested help and the user who provided help. Reviews are essential for evaluating the experience and quality of service. If you wish, you also have the option to share your experience through major social networks.
2. What is the importance of reviews in the Synster app?
Reviews are important because they contribute to ensuring a high-quality user experience in the Synster app. Reviews allow users to share their experiences and rate the services provided by other users. This feedback helps build a trusted community within the Synster app where users can make informed choices based on the experiences of others. Reviews are an essential tool for improving the overall quality of service in the app.
3. How do reviews and ratings contribute within the Synster app?
Reviews and ratings play a vital role within the Synster app in several ways:
Reliability Assessment:
Previous reviews and ratings left by other users provide valuable information about the reliability and behavior of the users you intend to interact with. Reading these reviews carefully gives you a clearer understanding of what to expect from a particular user.
Constructive Feedback:
Reviews offer an opportunity to receive constructive feedback from other users. This feedback can help you improve your services and provide a better experience to other users.
Encouragement of Responsible Behavior:
Reviews and ratings encourage users to maintain responsible behavior and uphold the agreements made. Knowing that your actions will be evaluated can serve as an incentive to ensure that interactions and exchanges occur positively.
Informed Selection:
By reading previous reviews and ratings of a user, you can make informed decisions about who to choose for an interaction. This allows you to select users who have demonstrated reliability and responsible behavior in the past.
Building a Reputation:
Receiving positive ratings and favorable reviews helps you build a positive reputation within the Synster app. This reputation can be an advantage when other users consider whether to interact with you.
Questions About Usage Restriction Policy
1. What happens if I cancel interactions too frequently?
If you frequently cancel scheduled interactions, it can inconvenience users seeking help and undermine the experience within the Synster app. Consequently, we may take disciplinary actions against users who regularly cancel scheduled interactions. These actions may include limitations on account features, temporary or permanent account suspension, or even removal from the Synster app, depending on the app’s policies and the severity of the abuse. It’s important to use the Synster app responsibly and adhere to the established rules to ensure a positive and reliable community.